Refund Policy

At Manhattan Laser Spa, we are committed to delivering exceptional results and service. Please read this Refund Policy carefully before purchasing any service or package. By completing a purchase, you acknowledge and agree to the terms below.

1. All Sales Are Final

Manhattan Laser Spa does not offer refunds on services rendered, prepaid treatment packages, or promotional purchases. All sales are considered final at the time of payment.

We invest significant time, resources, and expertise in every treatment. Because aesthetic results vary by individual based on skin type, lifestyle, health factors, and adherence to aftercare instructions, dissatisfaction with outcomes alone does not constitute grounds for a refund.

2. Prepaid Packages and Series

Prepaid treatment packages and service bundles are non-refundable. Unused sessions within a package may be transferred to a different treatment of equal or lesser value, or applied as spa credit, at the sole discretion of management.

Packages do not expire, however sessions must be used within 24 months of the purchase date. Sessions unused after 24 months are forfeited without refund.

3. VIP Membership

The VIP Membership includes twelve (12) prepaid service credits valid for twelve (12) months from the date of purchase. Because the membership price reflects a significant value discount relative to purchasing treatments individually, the following terms apply:

• Full refund window: You may request a full refund within seven (7) calendar days of purchase, provided that no credits have been redeemed and no services under the membership have been rendered.
• Once services begin: After any credit has been redeemed or any service has been performed under the membership, the membership becomes non-refundable in full or in part.
• Unused credits: Credits remaining after the twelve-month validity period are forfeited and carry no cash value. Extensions are not guaranteed but may be granted at our sole discretion in cases of documented medical leave or extended travel.
• Non-cash redemption: Credits may not be exchanged for cash, combined with other promotional discounts, or applied toward retail products, gift cards, or multi-session packages.
• Sharing credits: Credits may be applied to treatments for members of your immediate household at your request. The original member remains the account holder for all records and refund purposes.
• Installment purchases: If the membership was purchased through Affirm, Klarna, or another financing provider, refund eligibility follows the same terms above. Any approved refund will be processed back to the original financing provider; you remain responsible for any accrued financing fees per your agreement with that provider.

To request a refund during the seven-day window, follow the process outlined in Section 6 below and include your purchase confirmation email.

4. Gift Cards

Gift cards are non-refundable and non-redeemable for cash. Lost or stolen gift cards cannot be replaced. Gift cards are valid for 5 years from the date of purchase in accordance with Florida law.

5. Special Qualifying Circumstances

We understand that exceptional circumstances arise. Refund requests may be considered — at our sole discretion — under the following limited conditions:

• Medical contraindication: A licensed physician has determined in writing that you cannot receive the purchased treatment due to a newly diagnosed medical condition that was unknown at the time of purchase and could not have been disclosed during intake.
• Service not rendered: You were charged for a session that was never performed due to an error on our part.
• Duplicate charge: A billing error resulted in you being charged more than once for the same service.

All qualifying requests require supporting documentation (e.g., a letter from your physician on official letterhead, or evidence of a billing error). Submitting a request does not guarantee approval.

6. How to Request a Review

Refund requests are accepted by email only. We do not accept refund requests by phone, in person, or through third-party chargeback processes before contacting us first.

To submit a request:

• Email us at florida@manhattanlaserspa.com
• Use the subject line: "Refund Request – [Your Full Name]"
• Include your name, date of purchase, service purchased, and a detailed explanation of your circumstances
• Attach any supporting documentation

We aim to respond to all refund inquiries within 5 business days. If your request is approved, refunds are issued to the original payment method within 7–10 business days.

7. Chargebacks

If you initiate a chargeback with your bank or credit card issuer without first contacting us and allowing us the opportunity to resolve the matter, we reserve the right to dispute the chargeback and provide evidence of service delivery. Clients who initiate unjustified chargebacks may be suspended from booking future appointments.

8. Online Purchases

Services purchased through our website are subject to this same policy. Completing payment online constitutes your acceptance of these terms.

9. Questions

If you have questions about this policy before making a purchase, please contact us:

• Email: florida@manhattanlaserspa.com
• Phone: 305-705-3997
• Address: 16850 Collins Ave, Suite 105, Sunny Isles Beach, FL 33160